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How to Deal with a Hostile Customer
Any job which involves customer service will, before long, involve a few unpleasant encounters with at least one customer who has a problem about something. There is a notable difference between customers who have an understandable complaint, and those who seem to just seem to have a personal problem....
Simple Tips For Pleasing Your Customers
The first tenet in pleasing customers is very simply - treat customers the way you would like to be treated. A happy customer will return and potentially be your best marketing asset as they tell their friends....
What Ever Happen To Customer Service
how improving customer service can grow your business...
Loyalty Shouldn't Be Your Customer's Problem
As loyalty programs have expanded throughout businesses everywhere, a typical customer can be overwhelmed with tokens, loyalty cards, coupons, and key fobs. It shouldn't be that way; loyalty shouldn't be your customer's problem. Instead, companies should look for ways to make loyalty programs as convenient and transparent as possible to the customer....
Promise a Rose Garden and Your Business Will Fail
I have learned the hard way and have to admit it is difficult not to slip into promising a rose garden. It sounds so good and feels like it will clinch the sale, but in many cases it actually backfires right away....
Choosing To Outsource Work Overloads
Outsourcing is a common practice with businesses today, whether they are home based or not. For the home business operator, outsourcing can be a great way to bring in extra income by taking on additional work....
Customer and Employee Loyalty: How Do You Rate?
The average company loses half their customers in 5 years and half their employees in 4 years(*1) This has significant impact to overall customer, employee, investor and supplier loyalty....
Creating Customer Service Excellence
In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go....
10 Reasons to Implement a Customer Service Program
Customers are the most important elements for the success of a business. Attaining and retaining the customers is one of the most important and essential tools for the success of any business....
Enhancing VOC Data Collection To Jump Start Six Sigma Projects
Most Six Sigma projects are geared towards improving business processes in such a way that it helps in satisfying customer needs and expectations. For achieving this, vast amounts of customer inputs are collected and analyzed, a process, which is technically referred to as Voice of the Customer (VOC)....